Coronavirus - Service Update 09.11.2020

Our services are open

Our aim is to ensure that we can continue to provide essential mental health support in Hertfordshire through this difficult time by adapting our services to best protect our clients, carers, volunteers and staff.

Our Wellbeing Centres have limited opening hours for pre-arranged appointments only, please click here for more details. All groups (including self-supported groups) and Meeting Places are either cancelled or remain online until further notice.

Our staff teams are largely working remotely and are providing support through phone, Skype and online provision. We have also extended the opening hours of our Crisis Helpline to ensure that we are here for you every day. Click here for more details.

We appreciate that this may be an unsettling and worrying time for some and we would like to reassure you that our teams are working hard to make sure that our services and people are still here for you.

Please do get in touch with us:

By phone: 02037 273600 or 
By email: [email protected]

Our service provision is under constant review and we will keep you informed of any changes through our website and social media accounts. Please look out for updates.

A message from our Chief Executive

These are unprecedented times and we are working to offer you, our clients, the best possible service under strange circumstances. Please don’t hesitate to contact us if you need our support, we are all finding our way and we want to be there for anyone who is struggling with their wellbeing at this time. Please contact us to see how we can support you.

We are constantly reviewing our offer to you and are learning what has worked over recent months and what we can improve. This time we are keeping buildings open but by appointment only. Face to face meetings are being continued on a one-to-one and small group basis but only when arranged in advance.

If you are in crisis and need immediate support please do ring us and we will arrange to meet you as soon as we can.

Please do keep an eye on our website as it is regularly updated and keep yourself safe.

Kind regards

Julie Nicholson (Chief Executive)


We all have a role to play in prevention. So if we all play our part, we protect everyone. There are things you can do to help stop germs like Coronavirus spreading:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, singing ‘Happy Birthday’ twice (ie 20 seconds), especially after using public transport.
  • Use a sanitiser gel if soap and water are not available. We are aware that sanitiser gel is becoming difficult to obtain, but this should not cause alarm, it is a back-up to soap and water, not a replacement for.
  • DO NOT touch your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

More information

If you are worried about Coronavirus (also known as COVID-19) and how it could affect you or your family and friends, please see the following links for helpful information and guidance:

Please visit:

Hertfordshire County Council for updates and local information.

Hertfordshire NHS Foundation Trust for all important medical information.

Mind for information on the Coronavirus and your wellbeing.