In light of the developing situation with the  COVID-19 pandemic, we have made changes to the opening hours of our Crisis Helpline to ensure the continuity of our crisis services.

Please see below for full details and check back regularly to keep up to date with any changes.

About our service

If you are experiencing a mental health crisis and would like someone to talk to, you can call our Crisis Helpline.

Our helpline will provide emotional support, advice and information if you are feeling distressed and are in crisis. You can also call us if your mental health is impacted by the current COVID-19 pandemic.

We will offer you sensitive and non-judgmental support from our team of dedicated Crisis Support Workers and Peer Mentors who will provide you with:

  • Time and space to talk
  • Support with crisis resolution and building coping strategies
  • Advice and information
  • Signposting
  • Onward referral

Anyone experiencing mental health distress can call the Helpline for emotional support and signposting.

Professionals, family/friends can call on someone’s behalf with the individual’s consent.

Our opening hours

To contact the helpline please call us on 01923 256391

We are open during the following hours

Mon: 6pm – Tue 8am
Tue: 6pm – 1am
Wed: 6pm – 1am
Thu: 6pm – 1am
Fri: 6pm – Sat 8am
Sat: 3pm – Sun 8am
Sun: 3pm – Mon 8am

Calls will be charged at your standard local rate.