Purpose of role

The volunteers provide a six to eight week ‘step down service’ to support clients upon discharge from the Complex Needs Housing Service, which will include:

  • Supporting clients with complex mental health needs in the community.
  • Supporting clients who were previously homeless to settle into their permanent accommodation.
  • Supporting clients to engage with other services available to them.
  • Encouraging clients to access social and recreational activities within the community.

You will be there to help improve the well-being of an individual by adopting a holistic approach. This will be done by offering a listening ear and creating a space for clients to talk about their thoughts and feelings. You will help to improve the lives of individuals by supporting and encouraging them to live independently within their community.

Time commitment

A minimum of 1 hour per week.

Locations

  • Watford, Three Rivers, Hertsmere, Dacorum, Welwyn-Hatfield, St Albans, North Herts, Stevenage, Broxbourne and East Herts.

Main tasks

The main tasks for this role are as follows:

  • Liaise with the team
  • Attend ‘hand-over’ meetings for your new client
  • Advocate for your client
  • Provide emotional support
  • Signpost the client to other/relevant organisations
  • Access groups within the community
  • Encourage and reassure the client
  • Attend meetings and appointments with your client (occasional transport support)
  • Access education and training
  • Support with administrative tasks upon move-in (e.g. council tax reduction form)
  • Attend initial assessments to support CNH staff when meeting new clients

Click here for more information on our Complex Needs Housing Service.

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Role Description

Application Pack