Purpose of role

The Light-Touch Telephone Support service was launched in response to Covid-19 and helps individuals to cope with loneliness and isolation caused by lockdown restrictions.  Short weekly calls from a volunteer provide individuals with access to some light-touch emotional support and the opportunity to discuss ways to manage their mental health and wellbeing during lockdown.

Time commitment

A minimum of 1 hour per week


Home based.

Please note: you must have access to the internet and to a phone that can switch to private setting. 

Main tasks

  • Providing light-touch emotional support to clients via phone
  • Advising clients of provisions and services locally
  • Flagging to HMN if the client needs any additional support
  • Providing practical support such as learning activities and wellbeing practises and links available to service user at home
  • Reporting back to the Volunteer Coordinator via email/phone on the clients’ progress
  • Report any safeguarding concerns immediately to a member of staff
  • Attending online group supervision sessions every 6 weeks

Role Description

Become a volunteer
Equal Opportunities Monitoring Form