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  3. Nightlight Crisis Cafe Coordinator

Reference: 153 & 166 (Two positions available)

Responsible to: Nightlight Team Leader

Responsible for: Being a key member of staff delivering the Nightlight Mental Health Crisis Service, taking part in rota covering 7 days per week ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the provision. Overseeing the day to day operation of the crisis café’s, providing leadership on shift across the service and supervising other staff (crisis support workers). Acting as a line manager you will work alongside other coordinators, the team leader and service manager to ensure services are of the highest quality and support the continued growth and development of the service as well as helping with the management of incoming referrals alongside the Help Line Coordinator.

Based: 153 – Watford/Ware/Stevenage/Borehamwood (expectation to travel whenever necessary with mileage paid when not working at home base) . 166 – Hatfield

Working hours: 153 – 37.5 hours a week over a 7 day period (Split over a 7 day working rota working 17:30-01:30). Part time hours may be considered. 166 – 30 hours a week over 4 days, to be worked Friday, Saturday, Sunday & Monday.

Rate of pay: £24,000- £25,500 per annum

Closing date: Closing date for receipt of applications is Friday 22nd September 2023 by 5pm. We will close the advert prior to this date if we receive sufficient applications.

Interview date: Interviews to be held week commencing Monday 25th September 2023 via Microsoft Teams.


Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? Can you demonstrate our values;

Hope – We believe in potential, possibility and opportunity. We embrace a culture of curiosity and sustainability. We believe in choice, freedom, change and a better future for every person experiencing mental ill health.

Courage – We are determined, bold and unstoppable. We welcome transformation and innovation, advocate for improvement and influence change in Hertfordshire’s mental health system. We are resilient and speak loudly in the face of adversity and inequality, and we fight tirelessly for mental health.

Together – Coproduction is at the heart of our organisation. Together we share learning, build relationships and connect with others. We work in partnership with individuals, voluntary sector and statutory services, local organisations and companies, to generate new ideas and promote inclusion and diversity and a better understanding of mental health across our community.

Responsive – We are open and transparent. We take time to listen, to learn, to share and to act. We adjust to change, make timely decisions and are both respectful and inclusive.

Do you want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing? If the answer to all of these is yes, we want to hear from you.

Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.

Having worked in property for over 20 years, joining Mind was a complete career change for me. With the support of my team and working hours that suit my needs, I have been able to carry out my studies and take advantage of the extensive range of in house training. It is a pleasure to work for a truly fantastic organisation that puts people first

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

To apply, please submit your CV and a supporting statement as to why you are suitable for the role. Clearly state your address, e-mail address, telephone number and whether you have a driving license and access to a vehicle.

Please return applications to Crisis Recruitment Team by email to [email protected]

Role Description & Job Specifications

Interview date: Interviews to be held week commencing Monday 25th September 2023.

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