Purpose of role

We are seeking Peer Mentors to provide one to one support to carers within the community who are caring for someone with dementia and receiving support as part of The Hertswise Service.

Hertswise is an innovative countywide service designed to support people living with dementia, low level memory loss or mild cognitive impairment as well as their loved ones and carers. The service is delivered by a partnership of community and voluntary groups, including Age UK Hertfordshire, Hertfordshire Independent Living Service, Herts Mind Network, and Carers in Hertfordshire.

Peer Mentors will work with clients to achieve goals established jointly by the client and the Peer Mentor.  Support is offered via a 30-minute telephone call for up to 12 sessions.

Time commitment  

Minimum 2 hours per week


Countywide across Hertfordshire – Home Based, with option of travel.           

Main tasks

  • Supporting carers to talk about their experiences in a safe and supported environment during their telephone sessions.
  • Providing Peer Mentoring to carers and delivering a community service which encourages, motivates and builds individuals self-esteem and confidence and supports them with building emotional resilience.
  • Engaging with service users to show empathy, share experience and inspire hope.
  • Giving them the confidence and knowledge of where and how to get help.
  • Develop coping, self-help and self-management capability within the peer relationship for them to regain and maintain control of their lives. Supporting them to identify and implement healthy habits / routines.
  • Support people to access community groups that enable them to participate in local community activities and maintain their independence.
  • Signpost carers onto local and county support services which will benefit their wellbeing and caring role.
  • Recognise risk, work safely and report any safeguarding concerns immediately to a member of staff.
  • Completing a session report after each telephone conversation and submitting to Carers Peer Support Coordinator.

For more information about Hertswise, click here.

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