Purpose of role

We are seeking empathetic and understanding volunteers to support clients experiencing mental health issues and to support group facilitators in running Online Learning Sets and Peer Support groups, including face to face groups, once Government guidelines allow. 

These groups take place weekly on Mondays/Wednesday between 5.30-7.30 and Tuesdays between 1-3 (this group is temporarily postponed).

Time commitment  

Flexible, there is a weekly rota and ideally volunteers will commit to a minimum of  one 2 hour group per week.


Borehamwood, Letchworth Garden City, Watford, Ware, Bishops Stortford, Dacorum, Waltham Cross.

Main tasks

Supporting the group facilitator you will:

  • Join the Zoom call a few minutes early to support the facilitator in making sure everything is running smoothly from technology point of view
  • Welcome clients to the group and ensure they are comfortable
  • Engage with clients through talking and active listening
  • Overlook the chat box and feed it back to the facilitator
  • Support the facilitator in delivering the presentation during the Online Learning Sets
  • Engage in discussions
  • Managing break-out rooms if a client needs 1:1 chat
  • Report any safeguarding issues immediately to the facilitator/member of staff
  • Signpost clients to other Hertfordshire Mind Network groups, courses and Peer Support, as well as any external services that might be of benefit
  • Debrief with the facilitator after each group session

For more information on the Peer Support Groups, click here.

For more information on the Peer Learning Courses, click here.

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Equal Opportunities Monitoring Form