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Reference: 191

Responsible to: Director of Crisis and CYP

Responsible for: Leading the total provision of our 24/7 365 week Crisis Centre, Helpline and Crisis Cafés. You will also oversee our A&E Liaison Project, supporting staff operating in A&E to divert individuals into community crisis provision.

Based: Watford Wellbeing Centre or Hemel Crisis House – can be negotiated

Working hours: 37.5 hours per week (Full time, flexibility of outside of 9-5 required)

Rate of pay: £37,000 – £41,000

Closing date: Applications are welcome on an ongoing basis until this role is successfully filled

Interview date: Interviews will be held on a rolling basis


Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? Can you demonstrate our values of Hope, Courage, Together, and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing? If the answer to all of these is yes, we want to hear from you.

Our Crisis Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.

I started with Nightlight at the very beginning as a crisis support worker 6 and a half years ago, answering the first call to the service. During this time, I have had the opportunity to grow and develop, moving into my current leadership position. Over the years, it has been a pleasure to support so many people and help them to a better place in their lives. I have been really lucky to be surrounded by wonderful colleagues, who through any challenge are always there with reassuring words, a chance to debrief and the offer of a cup of tea.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

To apply, please submit your CV and a supporting statement as to why you are suitable for the role. Clearly state your address, e-mail address, telephone number and whether you have a driving license and access to a vehicle.

Please return applications to Crisis Recruitment Team by email to [email protected]

Role Description & Job Specifications

Interview date: Interviews shall take place on a rolling basis.

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