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About our service

In partnership with Mind in Mid Herts, Herts Mind Network are providing support to Lister and Watford General Hospital A&E staff to improve crisis care pathways for adults who are experiencing a mental health crisis.

The A&E Link Workers will support adults to access alternative mental health crisis support, including our Nightlight Crisis Service, particularly where it will be helpful for the individual to leave the hospital setting and be welcomed in to a calmer, quieter environment.

Our A&E Link Workers work alongside adults aged 18+ who are experiencing a mental health crisis.

How can we help?

We can provide the following support to meet your needs:

  • Time and space to talk
  • Emotional and practical support.
  • Information and advice.
  • Listening and one-to-one support.
  • Support to develop an action plan where appropriate.
  • Facilitate support in to our Nightlight Crisis Services.
  • Signposting and support to access other agencies and services, to address the wider challenges contributing to their crisis.  This may include for example, information about benefits, third sector support groups, housing advice, drug &/or alcohol support, employment support services etc.
  • Onward referral to other HMN, MiMH’s and other voluntary sector daytime provision, tailored to the needs of the individual.
  • Liaison with Crisis Resolution and Home Treatment Team where appropriate.

Areas we cover

Workers will be based at both Lister and Watford General Hospital A&E Departments and can support any Hertfordshire resident aged 18+.

How to refer

All referrals to the A&E Link Workers need to come via A&E staff, MHLT and other hospital staff.

The most effective way for clients to directly access our crisis services is through the Nightlight Crisis Service

Please contact us on 01923 256391 or [email protected] to find out more about the service.

Onward support

The HMN Nightlight Crisis Cafes and Crisis Centre offer a safe haven for individuals in crisis who want some ‘time out’ or would like to talk through the issues that they are experiencing with someone who will listen, but not make judgements.

The A&E Link Workers are extended parts of the Nightlight Service, and will support adults to access this, particularly where it will be helpful for the individual to leave the hospital setting and be welcomed in to a calmer, quieter environment.

Staff at the NightLight hubs can provide support in the following areas:

  • Emotional support.
  • Advice and information.
  • Crisis resolution and coping strategies.
  • Practical help and support, problem solving and building resilience.
  • Signposting and onward referrals.
  • Intensive non-residential crisis support.

For more information see our Nightlight Crisis service pages

Our Funders

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