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Hertfordshire Mind Network
Hertfordshire Mind Network
Fundraise Step2Skills Courses Referral Form Get help now Donate
  • Home
  • Who we are
    • About Us
    • Our Vision, Purpose and Values
    • Our strategy
    • Our leadership team
    • Our trustees
    • Mind Quality Mark
    • Impact Report
    • Equality & Diversity
    • Our partners
  • Services For Adults
    • Areas we cover
    • Crisis Support
      • NightLight Crisis Helpline
      • NightLight Crisis Cafes
      • NightLight Crisis House
      • A&E Crisis Liaison Service
    • Peer Support Service
      • 1:1 Peer Support
      • Peer Learning Courses
      • Peer Mentoring
      • Peer Support Academy
      • Peer Support Groups
    • Carers Support
    • Community Support
      • Community Support Service
      • Complex Housing Needs Service
      • Domestic Abuse Service
      • Flourish – Refugee Service
      • Housing Support Service
      • Primary Care Network Service
      • Bounce Back
    • Counselling
      • IAPT Counselling
      • Paid for Counselling
      • Recruitment – Placements
    • Groups and Activities
      • Meeting Places
      • Mums Matter
      • Music Groups
      • Nordic Walking Group
      • Online LGBTQ+ Group
    • Memory support
      • Hertswise Dementia Service
    • Mental Health Information
  • Services for Young People
  • Training
    • Step2Skills Wellbeing Courses
      • Building Positive Relationships
      • Daring to Dream
      • One Mind, One Body (online course)
      • Overcoming Anxiety and Fear
      • Overcoming Social Anxiety
      • Understanding Anger and Other Emotions
      • Understanding Low Mood & Depression
      • Understanding Self-Compassion
    • Mental Health Training
      • An Introduction to Mindfulness & Relaxation
      • Building Emotional Resilience
      • Building Self-esteem
      • Common Mental Health Conditions
      • Introduction to Assertiveness
      • Introduction to Motivational Interviewing
      • Introduction to Self-Compassion and Compassion Focused Therapy (CFT)
      • Medication & Mental Health
      • Menopause & Mental Health
      • Mental Health & Learning Disabilities
      • Mental Health Awareness in the Workplace
      • Mental Health Awareness & Resilience Training
      • LGBTQ+ Awareness Training
      • Overcoming Anxiety and Fear
      • Promoting Positive Wellbeing
      • Managing Stress & Burnout
      • Sleeping Well Workshop for World Sleep Day
      • Supporting an Individual in Crisis
      • Understanding Eating Disorders
      • Understanding Hoarding & Mental Health
      • Understanding Neurodiversity & Practical Support
      • Understanding Schizophrenia & Psychosis
      • Understanding Self Harm
      • Understanding Trauma & Trauma Informed Practice
    • Spot the Signs Suicide Prevention Training
    • Our training team
    • Training Frequently Asked Questions
    • Lunch & Learn Webinars
  • Support us
    • Donate to us
    • Fundraising
      • Community Fundraising
      • Corporate Fundraising
      • Fundraise whilst you shop
      • Legacy Giving
    • Fundraise for us
      • Watford Half Marathon 2023
      • Our Fundraisers
    • Thank you to all those who donated
    • Fundraising ideas and resources
    • Fundraising case studies
      • Jog On – Berkhamsted
      • Nordic Walking Watford – Case Study
  • Join us
    • Work for us
      • Administrator – Nightlight
      • CYP Support Worker – With YOUth (Early Help Digital Intervention)
      • Hospital Mental Health Outreach Worker (Bounce Back)
      • Mental Healthcare Support Worker
      • Mental Healthcare Support Worker – Helpline & Crisis Cafes
    • Volunteer with us
    • Volunteering opportunities
      • Carers Peer Support Volunteer
      • Community Support Service Volunteer
      • Counselling placements
      • Domestic Abuse Volunteer
      • Driver Volunteer
      • Flourish Group Volunteer
      • Fundraising Admin Volunteer
      • Gardener Volunteer
      • Group Volunteer
      • Housing Support Administrator
      • Light Touch Support Volunteer
      • Hertswise Memory Support Volunteer
      • NightLight Volunteer
      • Peer Mentor
      • Peer Mentor (Hertswise)
      • Spark Group Volunteer (Children and Young People)
      • Step2Skills Training Volunteer
    • Access & Engagement
  • Latest
  • Contact Us

Hertfordshire Mind Network Referral Form

Please complete this form if you would like to access our services and we will contact you to discuss next steps. Please provide as much information as possible.

Your Details

Please complete this section carefully. Supporting you to access the right services is very important to us but it isn't always easy to make contact, so listing as many contact options as possible will help us to help you more quickly.

Contact method

GP Surgery

Employment information

Further information

Details of referrer

(if completing the form on behalf of someone else)

Equal Opportunities and Disability Monitoring

Data Protection and Confidentiality

Hertfordshire Mind Network adheres to the Data Protection Act 2018’s principles of good information handling and the EU General Data Protection Regulation 2018.
 

Please indicate below if you consent to us collecting, recording and processing your personal data for the purpose of providing you with support and to ensure your health, safety and wellbeing. We will use your information appropriately and in line with our Privacy Policy which you can see here: Privacy Policy
 

Your details will not be shared with anyone else without your consent. If you have any concerns or questions about how your personal data is collected and used, please ring us on 02037 273600 or email us at [email protected]. Please note that without your consent, you will not be able to submit this form and access Hertfordshire Mind Network’s services.
 

Where information is given in confidence that Hertfordshire Mind Network believes poses a risk to the client, a risk to other people, a risk to the safety and welfare of a child, or is against the law, we reserve the right to disclose that information to a relevant third party.

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Fundraise Step2Skills Courses Referral Form Get help now Donate
  • Home
  • Who we are
    • About Us
    • Our Vision, Purpose and Values
    • Our strategy
    • Our leadership team
    • Our trustees
    • Mind Quality Mark
    • Impact Report
    • Equality & Diversity
    • Our partners
  • Services For Adults
    • Areas we cover
    • Crisis Support
      • NightLight Crisis Helpline
      • NightLight Crisis Cafes
      • NightLight Crisis House
      • A&E Crisis Liaison Service
    • Peer Support Service
      • 1:1 Peer Support
      • Peer Learning Courses
      • Peer Mentoring
      • Peer Support Academy
      • Peer Support Groups
    • Carers Support
    • Community Support
      • Community Support Service
      • Complex Housing Needs Service
      • Domestic Abuse Service
      • Flourish – Refugee Service
      • Housing Support Service
      • Primary Care Network Service
      • Bounce Back
    • Counselling
      • IAPT Counselling
      • Paid for Counselling
      • Recruitment – Placements
    • Groups and Activities
      • Meeting Places
      • Mums Matter
      • Music Groups
      • Nordic Walking Group
      • Online LGBTQ+ Group
    • Memory support
      • Hertswise Dementia Service
    • Mental Health Information
  • Services for Young People
  • Training
    • Step2Skills Wellbeing Courses
      • Building Positive Relationships
      • Daring to Dream
      • One Mind, One Body (online course)
      • Overcoming Anxiety and Fear
      • Overcoming Social Anxiety
      • Understanding Anger and Other Emotions
      • Understanding Low Mood & Depression
      • Understanding Self-Compassion
    • Mental Health Training
      • An Introduction to Mindfulness & Relaxation
      • Building Emotional Resilience
      • Building Self-esteem
      • Common Mental Health Conditions
      • Introduction to Assertiveness
      • Introduction to Motivational Interviewing
      • Introduction to Self-Compassion and Compassion Focused Therapy (CFT)
      • Medication & Mental Health
      • Menopause & Mental Health
      • Mental Health & Learning Disabilities
      • Mental Health Awareness in the Workplace
      • Mental Health Awareness & Resilience Training
      • LGBTQ+ Awareness Training
      • Overcoming Anxiety and Fear
      • Promoting Positive Wellbeing
      • Managing Stress & Burnout
      • Sleeping Well Workshop for World Sleep Day
      • Supporting an Individual in Crisis
      • Understanding Eating Disorders
      • Understanding Hoarding & Mental Health
      • Understanding Neurodiversity & Practical Support
      • Understanding Schizophrenia & Psychosis
      • Understanding Self Harm
      • Understanding Trauma & Trauma Informed Practice
    • Spot the Signs Suicide Prevention Training
    • Our training team
    • Training Frequently Asked Questions
    • Lunch & Learn Webinars
  • Support us
    • Donate to us
    • Fundraising
      • Community Fundraising
      • Corporate Fundraising
      • Fundraise whilst you shop
      • Legacy Giving
    • Fundraise for us
      • Watford Half Marathon 2023
      • Our Fundraisers
    • Thank you to all those who donated
    • Fundraising ideas and resources
    • Fundraising case studies
      • Jog On – Berkhamsted
      • Nordic Walking Watford – Case Study
  • Join us
    • Work for us
      • Administrator – Nightlight
      • CYP Support Worker – With YOUth (Early Help Digital Intervention)
      • Hospital Mental Health Outreach Worker (Bounce Back)
      • Mental Healthcare Support Worker
      • Mental Healthcare Support Worker – Helpline & Crisis Cafes
    • Volunteer with us
    • Volunteering opportunities
      • Carers Peer Support Volunteer
      • Community Support Service Volunteer
      • Counselling placements
      • Domestic Abuse Volunteer
      • Driver Volunteer
      • Flourish Group Volunteer
      • Fundraising Admin Volunteer
      • Gardener Volunteer
      • Group Volunteer
      • Housing Support Administrator
      • Light Touch Support Volunteer
      • Hertswise Memory Support Volunteer
      • NightLight Volunteer
      • Peer Mentor
      • Peer Mentor (Hertswise)
      • Spark Group Volunteer (Children and Young People)
      • Step2Skills Training Volunteer
    • Access & Engagement
  • Latest
  • Contact Us
Herts Mind Network

The Wellbeing Centre
501 St Albans Road
Watford
Hertfordshire WD24 7RZ

020 3727 3600

Website Design © 2023 C27 Media Ltd

  1. Home
  2. /
  3. Complaints Procedure

Complaints Procedure

We always value feedback from people accessing our services as this helps us to plan and improve the services we provide. We recognise that sometimes things do go wrong and there is always room for us to improve our services. We want to learn from comments and complaints about our services.

Anyone who uses our services can make a complaint about that service using the following procedure. We see complaints as a means of helping us improve our services and monitor all complaints to help us make changes and to ensure services are running to the highest standards.

If you would like some help to make a complaint, or you would like someone to make a complaint for you, like a family member, friend or advocate, please let us know and we will help you to get the support you need.

We guarantee that you will not be treated unfairly as a result of making a complaint.

Informal complaints

In the first instance, please speak with a member of staff or call us on 02037 273600 to tell us about your experience. We believe that many problems can be resolved informally in this way. If you are not happy with the response, you can make a formal complaint.

Formal complaints

 If you feel as though the issue has not been addressed or if your complaint is of a serious nature then please make a formal complaint:

Stage 1

Put your concerns in writing to one of our Services Managers.

They will acknowledge receipt of your complaint within 5 working days.

A Services Manager will investigate your complaint.

You will receive a formal response in writing within 28 days of the complaint being received. This will explain whether your complaint has been upheld and if yes, what we will do to remedy the situation.

Following the outcome of the investigation you have a right to appeal if you are not satisfied with the decision.

Stage 2

Your appeal needs to be made within 14 days of the outcome being received.

You will need to outline the reasons for your appeal and any new information that you wish to provide.

Our Head of Complex Needs & Community, Head of CYP and Crisis Services, or Head of Resources will acknowledge receipt of your appeal within 5 working days. The appeal will be addressed and a decision will be made within 28 days. They will write to you and explain whether your appeal has been upheld and if yes, what we will do to remedy the situation. This decision is final.

Please send your letter of complaint to: 501 St Albans Road, Watford, Herts, WD24 7RZ 

 

Alternatively, you can use the methods listed below to make initial contact:  

Tel: 02037 273600

Email: [email protected]

Web: Contact Us

 

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Our Services

To see the services that are available to you in your local area please click on the Centre that is closest to your location.
 

Find out more

Training

We develop and deliver high quality training services to voluntary, statutory and private sector organisations locally (and nationally) with a focus on mental health and wellbeing.

Find out more

Our Partners

Contact Us

Herts Mind Network

The Wellbeing Centre
501 St Albans Road
Watford
Hertfordshire WD24 7RZ

020 3727 3600

Terms

  • Privacy Policy
  • Cookie Policy
  • Accessibility Statement
  • Terms and Conditions
  • Complaints Procedure
  • How we use your information

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© 2023 Herts Mind Network
Registered in England 5532977
Charity No. 1112487

Website Design © 2023 C27 Media Ltd

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