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Hertfordshire Mind Network
Hertfordshire Mind Network
Step2Skills Courses Referral Form Get help now Make a donation
  • Home
  • Who we are
    • About Us
    • Our Mission and Values
    • Our strategy
    • Our leadership team
    • Our trustees
    • Annual Review
    • Our partners
  • Services For Adults
    • Areas we cover
    • Crisis Support
      • A&E Crisis Liaison Service
      • Nightlight Crisis Cafes
      • NightLight Crisis Centre
      • NightLight Crisis Helpline
    • Peer Support Service
      • 1:1 Peer Support
      • Peer Learning Courses
      • Peer Mentoring
      • Peer Support Academy
      • Peer Support Groups
    • Carers Support
    • Community Support
      • BBO Strive
      • Community Support Service
      • Complex Housing Needs Service
      • Domestic Abuse Service
      • Flourish – Refugee Service
      • Housing Support Service
      • Primary Care Network Service
      • Stepping Stones
      • Three Rivers Healthy Hub
    • Counselling
      • IAPT Counselling
      • Paid for Counselling
      • Recruitment – Placements
    • Groups and Activities
      • Meeting Places
      • Mums Matter
      • Music Groups
      • Nordic Walking Group
      • Online LGBTQ+ Group
    • Memory support
      • Hertswise Dementia Service
    • Mental Health Information
  • Services for Young People
  • Training
    • Step2Skills Wellbeing Courses
      • Ambassadors of Lived Experience
      • Building Positive Relationships (online course)
      • Building Resilience
      • Building Self-esteem
      • Daring to Dream (online course)
      • Introduction to Wellbeing
      • Learning to Accept Change and Uncertainty (online course)
      • Mental Health & Work
      • Mindfulness and Relaxation
      • Overcoming Anxiety and Fear
      • Overcoming Social Anxiety (online course)
      • Self-Compassion for Male Carers
      • Sleeping Well
      • Understanding Anger and Other Emotions
      • Understanding Low Mood & Depression (online course)
      • Understanding Self-Compassion
    • Mental Health Training
      • An Introduction to Mindfulness & Relaxation
      • Building Emotional Resilience
      • Building Self-esteem
      • Common Mental Health Conditions
      • Hoarding and Mental Health
      • Mental Health Awareness & Resilience Training
      • Mental Health and Learning Disabilities
      • Mental Health and Medication
      • Mental Health in the Workplace
      • Mindfulness & Relaxation
      • Overcoming Anxiety and Fear
      • Promoting Positive Wellbeing
      • Stress Management
      • Supporting an Individual in Crisis
      • Suicide Awareness (Spot the Signs)
      • Understanding Autism and Practical Support Training
  • Support us
    • Donate to us
    • Fundraising
      • Community Fundraising
      • Corporate Fundraising
      • Fundraise whilst you shop
      • Legacy Giving
    • Fundraise for us
      • Our Fundraisers
    • Thank you to all those who donated
    • Fundraising ideas and resources
    • Fundraising case studies
      • Jog On – Berkhamsted
      • Nordic Walking Watford – Case Study
  • Join us
    • Work for us
      • Children & Young People Coordinator
      • Children & Young People Training & Workshop Coordinator
      • Children & Young People Group Facilitator
      • Children & Young People Services Manager
      • Children & Young People Support Worker
      • Fundraising Manager
      • Group Facilitator – Flourish – Refugee Service
      • Hertswise Locality Team Leader
      • Peer Support Worker
      • Wellbeing Access Worker
      • Wellbeing Connector
    • Volunteer with us
    • Volunteering opportunities
      • Admin Volunteer
      • Carers Group Admin Volunteer
      • Carers Peer Support Volunteer
      • Community Support Service Volunteer
      • Counselling Chaperone
      • Counselling placements
      • Driver Volunteer
      • Gardener Volunteer
      • Group Volunteer
      • Light Touch Volunteer
      • Memory Support Volunteer
      • NightLight Volunteer
      • Peer Mentor
      • Peer Support Volunteer
      • Peer Mentor (Hertswise)
  • Latest
  • Contact Us

Hertfordshire Mind Network Referral Form

Please complete this form if you would like to access our services and we will contact you to discuss next steps. Please provide as much information as possible.

Your Details

Please complete this section carefully. Supporting you to access the right services is very important to us but it isn't always easy to make contact, so listing as many contact options as possible will help us to help you more quickly.

Contact method

GP Surgery

Employment information

Further information

Details of referrer

(if completing the form on behalf of someone else)

Equal Opportunities and Disability Monitoring

Data Protection and Confidentiality

Hertfordshire Mind Network adheres to the Data Protection Act 2018’s principles of good information handling and the EU General Data Protection Regulation 2018.
 

Please indicate below if you consent to us collecting, recording and processing your personal data for the purpose of providing you with support and to ensure your health, safety and wellbeing. We will use your information appropriately and in line with our Privacy Policy which you can see here: Privacy Policy
 

Your details will not be shared with anyone else without your consent. If you have any concerns or questions about how your personal data is collected and used, please ring us on 02037 273600 or email us at [email protected]. Please note that without your consent, you will not be able to submit this form and access Hertfordshire Mind Network’s services.
 

Where information is given in confidence that Hertfordshire Mind Network believes poses a risk to the client, a risk to other people, a risk to the safety and welfare of a child, or is against the law, we reserve the right to disclose that information to a relevant third party.

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Step2Skills Courses Referral Form Get help now Make a donation
  • Home
  • Who we are
    • About Us
    • Our Mission and Values
    • Our strategy
    • Our leadership team
    • Our trustees
    • Annual Review
    • Our partners
  • Services For Adults
    • Areas we cover
    • Crisis Support
      • A&E Crisis Liaison Service
      • Nightlight Crisis Cafes
      • NightLight Crisis Centre
      • NightLight Crisis Helpline
    • Peer Support Service
      • 1:1 Peer Support
      • Peer Learning Courses
      • Peer Mentoring
      • Peer Support Academy
      • Peer Support Groups
    • Carers Support
    • Community Support
      • BBO Strive
      • Community Support Service
      • Complex Housing Needs Service
      • Domestic Abuse Service
      • Flourish – Refugee Service
      • Housing Support Service
      • Primary Care Network Service
      • Stepping Stones
      • Three Rivers Healthy Hub
    • Counselling
      • IAPT Counselling
      • Paid for Counselling
      • Recruitment – Placements
    • Groups and Activities
      • Meeting Places
      • Mums Matter
      • Music Groups
      • Nordic Walking Group
      • Online LGBTQ+ Group
    • Memory support
      • Hertswise Dementia Service
    • Mental Health Information
  • Services for Young People
  • Training
    • Step2Skills Wellbeing Courses
      • Ambassadors of Lived Experience
      • Building Positive Relationships (online course)
      • Building Resilience
      • Building Self-esteem
      • Daring to Dream (online course)
      • Introduction to Wellbeing
      • Learning to Accept Change and Uncertainty (online course)
      • Mental Health & Work
      • Mindfulness and Relaxation
      • Overcoming Anxiety and Fear
      • Overcoming Social Anxiety (online course)
      • Self-Compassion for Male Carers
      • Sleeping Well
      • Understanding Anger and Other Emotions
      • Understanding Low Mood & Depression (online course)
      • Understanding Self-Compassion
    • Mental Health Training
      • An Introduction to Mindfulness & Relaxation
      • Building Emotional Resilience
      • Building Self-esteem
      • Common Mental Health Conditions
      • Hoarding and Mental Health
      • Mental Health Awareness & Resilience Training
      • Mental Health and Learning Disabilities
      • Mental Health and Medication
      • Mental Health in the Workplace
      • Mindfulness & Relaxation
      • Overcoming Anxiety and Fear
      • Promoting Positive Wellbeing
      • Stress Management
      • Supporting an Individual in Crisis
      • Suicide Awareness (Spot the Signs)
      • Understanding Autism and Practical Support Training
  • Support us
    • Donate to us
    • Fundraising
      • Community Fundraising
      • Corporate Fundraising
      • Fundraise whilst you shop
      • Legacy Giving
    • Fundraise for us
      • Our Fundraisers
    • Thank you to all those who donated
    • Fundraising ideas and resources
    • Fundraising case studies
      • Jog On – Berkhamsted
      • Nordic Walking Watford – Case Study
  • Join us
    • Work for us
      • Children & Young People Coordinator
      • Children & Young People Training & Workshop Coordinator
      • Children & Young People Group Facilitator
      • Children & Young People Services Manager
      • Children & Young People Support Worker
      • Fundraising Manager
      • Group Facilitator – Flourish – Refugee Service
      • Hertswise Locality Team Leader
      • Peer Support Worker
      • Wellbeing Access Worker
      • Wellbeing Connector
    • Volunteer with us
    • Volunteering opportunities
      • Admin Volunteer
      • Carers Group Admin Volunteer
      • Carers Peer Support Volunteer
      • Community Support Service Volunteer
      • Counselling Chaperone
      • Counselling placements
      • Driver Volunteer
      • Gardener Volunteer
      • Group Volunteer
      • Light Touch Volunteer
      • Memory Support Volunteer
      • NightLight Volunteer
      • Peer Mentor
      • Peer Support Volunteer
      • Peer Mentor (Hertswise)
  • Latest
  • Contact Us
Herts Mind Network

The Wellbeing Centre
139 Leighton Buzzard Road
Hemel Hempstead
Hertfordshire
HP1 1HN 

020 3727 3600
[email protected]

Website Design © 2022 C27 Media Ltd

  1. Home
  2. /
  3. Complaints Procedure

Complaints Procedure

We always value feedback from people accessing our services as this helps us to plan and improve the services we provide. We recognise that sometimes things do go wrong and there is always room for us to improve our services. We want to learn from comments and complaints about our services.

Anyone who uses our services can make a complaint about that service using the following procedure. We see complaints as a means of helping us improve our services and monitor all complaints to help us make changes and to ensure services are running to the highest standards.

If you would like some help to make a complaint, or you would like someone to make a complaint for you, like a family member, friend or advocate, please let us know and we will help you to get the support you need.

We guarantee that you will not be treated unfairly as a result of making a complaint.

Informal complaints

In the first instance, please speak with a member of staff or call us on 02037 273600 to tell us about your experience. We believe that many problems can be resolved informally in this way. If you are not happy with the response, you can make a formal complaint.

Formal complaints

 If you feel as though the issue has not been addressed or if your complaint is of a serious nature then please make a formal complaint:

Stage 1

Put your concerns in writing to one of our Services Managers.

They will acknowledge receipt of your complaint within 5 working days.

A Services Manager will investigate your complaint.

You will receive a formal response in writing within 15 working days of the complaint being received. This will explain whether your complaint has been upheld and if yes, what we will do to remedy the situation.

Following the outcome of the investigation you have a right to appeal if you are not satisfied with the decision.

Stage 2

Your appeal needs to be made within 15 working days of the outcome being received.

You will need to outline the reasons for your appeal and any new information that you wish to provide.

Our Head of Complex Needs & Community, Head of CYP and Crisis Services, or Head of Peer Support, Training & Therapies will acknowledge receipt of your appeal within 5 working days. The appeal will be addressed and a decision will be made within 15 working days. They will write to you and explain whether your appeal has been upheld and if yes, what we will do to remedy the situation. This decision is final.

Please send your letter of complaint to: 139 Leighton Buzzard Road, Hemel Hempstead, HP1 1HN  

 

Alternatively, you can use the methods listed below to make initial contact:  

Tel: 02037 273600

Email: [email protected]

Web: Contact Us

 

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Our Services

To see the services that are available to you in your local area please click on the Centre that is closest to your location.
 

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Training

We develop and deliver high quality training services to voluntary, statutory and private sector organisations locally (and nationally) with a focus on mental health and wellbeing.

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Our Funders

Contact Us

Herts Mind Network

The Wellbeing Centre
139 Leighton Buzzard Road
Hemel Hempstead
Hertfordshire
HP1 1HN 

020 3727 3600
[email protected]

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  • Privacy Policy
  • Cookie Policy
  • Accessibility Statement
  • Terms and Conditions
  • Complaints Procedure
  • How we use your information

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© 2022 Herts Mind Network
Registered in England 5532977
Charity No. 1112487

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