Bounce Back

About the service

The Bounce Back service forms an integral part of Hertfordshire Mind Network’s Complex Needs Community Services.

The service provides one-to-one outreach support to facilitate a smooth, timely and supportive discharge from hospital back in to the community.

The Bounce Back service offers support within:

• Kingfisher Court
• Albany Lodge
• Aston Ward (Lister Hospital)
• Lister Hospital and Watford General A&E

Our high quality service is flexible and will help you to resolve real-life difficulties and to improve your own independence, quality of life and wellbeing.

We provide advice, information and holistic outreach support to people who are experiencing mental ill health or need help with their mental wellbeing. Bounce Back can provide 10 sessions of support, but there is flexibility for clients with multiple needs who may require longer term support.

We work alongside you to develop an individually tailored package of support that meets your needs.

Bounce Back offer partnership working with other organisations to help meet your emotional, social and practical needs and support you to achieve your aspirations.

There are two strands to this service:

Bounce Back Inpatient

This strand of the project operates within inpatient units across Hertfordshire. Referrals to this service are welcomed from Aston Ward (Lister Hospital), Kingfisher Court, and Albany Lodge staff, who are supporting patients who are being discharged from hospital.

Bounce Back Emergency Department

This strand of the project operates within Lister Hospital and Watford General Hospital Emergency departments and on the wards where necessary.

Referrals to this service are welcomed from Emergency department staff, Mental Health Liaison Teams and ward staff. We also accept self-referrals.

Thank you for everything you have done for me. You helped me remember how to laugh when I’d forgotten how to smile. Please know you made a difference.

How can we help

The areas of support will be built around your needs, to help you with the goals that are most important to you. We can provide:

• Emotional and practical support.
• Help to improve your health and wellbeing
• Housing related support and advice, including homelessness
• Support with benefit applications
• Support to attend appointments with other services and community resources
• Signposting and onward referral to other services and community resources
• Help to reduce episodes of crisis
• Building life skills, confidence and self-esteem
• Support to build social networks and reduce isolation
• Drug and alcohol support

We can provide short-term advice, information and support.

We can meet with you on the hospital ward, within your local community, at one of our Wellbeing Centres and we can also arrange home visits.

We can also help you to access other services, groups and activities within Hertfordshire.

I felt for a long time that I wasn’t going to get support and that no one could understand me but you’ve shown me that’s not true. Since you’ve supported me, I’ve made so much improvements and feel confident that I will continue to grow.

Areas we cover

To access the service, you need to be an adult living in Hertfordshire.

How to contact us