Waiting Well Volunteer

Purpose of role

The Waiting Well Volunteer role is designed to support clients who have been on a waiting list for one-to-one services for over three months. Volunteers will make welfare check-in calls to:

  • Confirm the client’s continued interest in receiving support and acknowledge the length of their wait.
  • Assess if there have been any changes in their circumstances or support needs.

Volunteers will provide appropriate emotional support, offer basic signposting where needed, record key updates, and help ensure that any concerns are escalated to the appropriate service teams. This role plays an essential part in keeping clients connected, informed, and supported while they wait.

Main tasks

The main tasks for this role are as follows:

  • Make one off, brief welfare check calls to clients who have been waiting 3+ months.
  • Follow the service’s guidance notes and call script to ensure consistency.
  • Offer compassionate listening and emotional support where appropriate during calls.
  • Provide basic signposting to other relevant services or resources when appropriate.
  • Record client responses clearly in the dedicated spreadsheet and Charity Log database.
  • Escalate any safeguarding or urgent concerns to the relevant Service Managers/Teams.
  • Maintain confidentiality and professional boundaries at all times.

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  • Working base Remote
  • Volunteering Hours Flexible depending on availability

Benefits

  • Access to training and development opportunities
  • Be part of a respected charity
  • Full induction training
  • Increase your understanding of mental health
  • Ongoing 1-to-1 and group support