Purpose of role

We are seeking Peer Mentor Volunteers for NightLight to work a minimum of two hours an evening/night for once a week to support people in the community who are feeling distressed and experiencing a crisis. Volunteers will work alongside staff to provide support either by telephone or in person at one of our centres. The Nightlight service has recently been expanded so the role is extremely flexible and diverse and is expected to develop as the service does.

Full training will be provided along with access to listings of paid-work opportunities with Hertfordshire Mind Network when they arise.

Time commitment 

A minimum of 2 hours per week


Hemel Hempstead (Crisis House/helpline), Watford (Crisis Café), Bishops Stortford (Crisis Café), Ware (helpline/safe space), Borehamwood (helpline/safe space).                 

Main tasks

  • Prepare the room ready for the evening including setting up tea/coffees/activities
  • Welcome clients to the centre, ensuring they are comfortable and provide drinks
  • Engage with clients through talking and active listening
  • Signpost clients to other Hertfordshire Mind groups, courses and Peer Support as well as external services which may be of benefit
  • Provide support to clients over the telephone through the helpline
  • May be asked to transport service users using own vehicle
  • Report any safeguarding issues immediately to a member of staff

For more information about our crisis services, click here.

Role Description
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