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About the service

NightLight is a countywide out-of-hours mental health crisis service providing a safe and welcoming space for people who are feeling distressed and experiencing a crisis.

Our Crisis Centres provide a safe, homely and welcoming space for people who are feeling distressed and experiencing a crisis.

The centres offer a safe haven for you to use if you are in crisis and want some time out or would like to talk through the issues that you are experiencing with someone who will listen, but not make judgements.

We create a warm, welcoming and homely environment which is somewhere for you to relax and feel safe, where you can use the facilities and know that skilled and experienced staff are on hand to listen to you and offer support and advice if needed.

Overnight stays

Our Hemel Hempstead base has four bed spaces that can be used if an overnight stay would help you to resolve your crisis. The beds are available (depending on capacity) on Friday, Saturday, Sunday and Monday nights.

These beds are available for all Hertfordshire residents. In some circumstances overnight stays may be discussed and agreed with the Crisis Resolution Home Treatment Team. All overnight stays will end at 8am the following morning.

How can we help?

We won’t make assumptions or judgements about what will work best for you, but will provide you with choices about how you would like to use your time in the centre, such as:

  • A safe space in a welcoming environment at one of our centres
  • Time and space to talk with staff and peers
  • 1:1 staff support (practical and emotional)
  • Support with crisis resolution and building coping strategies
  • Advice and information
  • Signposting
  • Onward referrals

Where appropriate we can support you with accessing other services and resources that may be helpful to you in relation to your longer term support needs. 

Staying overnight has saved my life, I really don’t think I would still be here if I hadn’t come to you. I had the best sleep of my life last night, and feel much more rested. Thank you for all of your encouraging words. I hadn’t heard of Nightlight before, and am grateful that I know about you now. You will be the first ones that I’ll call if I am ever in crisis again

How to contact us

Any agency or any person can refer an individual who is 18+ and is experiencing any kind of mental health crisis and lives in Hertfordshire or is registered with a GP in Hertfordshire.

To make a self-referral you can call the service from 7pm on Friday, Saturday, Sunday and Monday to talk to a member of the team. From there, we will explain the process to you so that you understand how the centres work and what we can offer.

You will either be offered a place at one of the centres, or if we do not have enough spaces to offer to everyone who has called, we will arrange a planned call from our telephone helpline later in the evening.

To access this service please telephone 01923 256391

Our Funders

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