About the service

NightLight is a countywide out of hour’s mental health crisis service providing a safe and welcoming space for people who are feeling distressed and experiencing a crisis.

Our Crisis Centres provide a safe, homely and welcoming space for people who are feeling distressed and experiencing a crisis.

We create a warm, welcoming and homely environment which is somewhere for you to relax and feel safe, where you can use the facilities and know that skilled and experienced staff are on hand to listen to you and offer support and advice if needed.

We are open out of hours on Friday, Saturday, Sunday and Monday nights from 7pm-2am, every week of the year.

We are currently providing support from our Crisis Centres around the county and will do our best to ensure that you can access the one that is nearest to you. The centres are based in:

  • Hemel Hempstead (4 beds)
  • Ware

The centres offer a safe haven for you to use if you are in crisis and want some time out or would like to talk through the issues that you are experiencing with someone who will listen, but not make judgements.

How can we help?

Each centre is staffed by a team of Crisis Support Workers, Peer Mentors and Volunteers who will work alongside you to support you during your stay.

We won’t make assumptions or judgements about what will work best for you, but will provide you with choices about how you would like to use your time in the centre, such as:

  • A safe space in a welcoming environment at one of our centres
  • Time and space to talk with staff and peers
  • 1:1 staff support (practical and emotional)
  • Support with crisis resolution and building coping strategies
  • Advice and information
  • Signposting
  • Onward referrals

Where appropriate we can support you with accessing other services and resources that may be helpful to you in relation to your longer term support needs. 

The Crisis Centres are open until 2am and you can stay for all or part of the evening, whatever you feel that you need.

Overnight stays

Our Hemel Hempstead base has 4 bed spaces that can be used if an overnight stay would help you to resolve your crisis. These beds are available for all Hertfordshire residents. In some circumstances overnight stays may be discussed and agreed with the Crisis Assessment and Treatment Team. All overnight stays will end at 8am the following morning.

Telephone helpline

For those who prefer not to come into the centre but would like someone to talk to, we provide a telephone helpline. The service will be available Friday to Monday, between 7pm and 1am to offer people sensitive and non-judgmental support from our team of dedicated Crisis Support Workers and Peer Mentors.

The telephone helpline will provide emotional support, advice and information for people who are feeling distressed and are in crisis. Following a helpline call you may be offered face to face support at your nearest Crisis Centre.

To contact the helpline please telephone 01923 256391

How to contact us

Any agency or any person can refer an individual who is 18+ and is experiencing any kind of mental health crisis and lives in Hertfordshire or is registered with a GP in Hertfordshire.

To make a self-referral you can call the service from 7pm on Friday, Saturday, Sunday and Monday to talk to a member of the team. From there, we will explain the process to you so that you understand how the centres work and what we can offer.

You will either be offered a place at one of the centres, or if we do not have enough spaces to offer to everyone who has called, we will arrange a planned call from our telephone helpline later in the evening.

To access this service please telephone 01923 256391