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  7. NightLight Crisis Centre

About our service

NightLight is a countywide out-of-hours mental health crisis service providing a safe and welcoming space for people who are feeling distressed and experiencing a crisis.

Our NightLight weekend Crisis Centre provide a safe, homely and welcoming space for people who are feeling distressed and experiencing a crisis.

The Crisis Centre offer a safe haven for you to use if you are in crisis and want some time out or would like to talk through the issues that you are experiencing with someone who will listen, but not make judgements.

We create a warm, welcoming and homely environment which is somewhere for you to relax and feel safe, where you can use the facilities and know that skilled and experienced staff are on hand to listen to you and offer support and advice if needed.

Overnight stays at our weekend crisis centre

Our Hemel Hempstead weekend Crisis Centre has four bed spaces that can be used if an overnight or weekend stay would help you to resolve your crisis. The beds are available (depending on capacity) on Friday through to Tuesday mornings.

These beds are available for all Hertfordshire residents. In some circumstances overnight stays may be discussed and agreed with the Crisis Resolution Home Treatment Team. All overnight stays are reviewed on a daily basis, however if needed you can stay for the duration of the weekend with prior assessment.

How can we help?

We won’t make assumptions or judgements about what will work best for you, but will provide you with choices about how you would like to use your time in the centre, such as:

  • A safe space in a welcoming environment
  • Time and space to talk with staff and peers
  • 1:1 staff support (practical and emotional)
  • Support with crisis resolution and building coping strategies
  • Space to pursue individual activities (reading, journaling, art, watching the TV etc)
  • Advice and information
  • Signposting
  • Onward referrals when required

Where appropriate we can support you with accessing other services and resources that may be helpful to you in relation to your longer term support needs. 

Staying overnight has saved my life, I really don’t think I would still be here if I hadn’t come to you. I had the best sleep of my life last night, and feel much more rested. Thank you for all of your encouraging words. I hadn’t heard of NightLight before, and am grateful that I know about you now. You will be the first ones that I’ll call if I am ever in crisis again

How to contact us

Any agency or any person can refer an individual who is 18+ and is experiencing any kind of mental health crisis and lives in Hertfordshire or is registered with a GP in Hertfordshire. We understand a ‘crisis’ to be self-determined, and is based on an individual’s experience of their situation.

To make a self-referral you can call the service from 7pm on Friday, Saturday, Sunday and Monday to talk to a member of the team. From there, we will explain the process to you so that you understand how the centre works and what we can offer.

You will either be offered a place at one of the Crisis Cafes; a visit for an hour or so, or a longer stay for the duration of the evening up till 1am, or a stay at our Crisis Centre over the weekend. If we do not have enough spaces to offer to everyone who has called, we will arrange a planned call from our telephone helpline later in the evening.

Contact us

To contact us please call us on 01923 256391

To contact the team directly with any queries please email [email protected]

Emails are checked by staff at the beginning of each and every shift.


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