Purpose of role

We are seeking empathetic and understanding volunteers to support service users experiencing mental ill health who attend our Employment Support Workshops.

This is a great opportunity for anyone looking to develop their understanding of mental health issues and/or support people that are experiencing mental illness. 

Time commitment

A minimum of 2 hours per week



Main tasks

  • Prepare the room ready for the workshops, including setting up tea/coffees
  • Welcome clients to the group and ensure they are comfortable
  • Assist the Employment Specialist with photocopying and distribution of handouts and resources
  • Assist clients with completing paperwork
  • Assist clients to use the laptops for job searching, registering with job sites, online applications, creating e-mail accounts, using e-mails, CV and covering letter creation
  • Assist clients with role play for interview preparation
  • Assist clients with learning difficulties or additional learning needs
  • Provide emotional support to clients in a learning environment
  • Engage with clients through talking and active listening
  • Signpost clients to other Hertfordshire Mind groups, courses and Peer Support as well as  external services which may be of benefit
  • Report any safeguarding issues immediately to the Employment Specialist
  • Assist with clearing away
  • Debrief with Employment Specialist after each session

For more information on our Employment Support Service, click here.

Role Description
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