Crisis Café and Helpline Coordinator
Working at Nightlight has allowed me to develop key skills in crisis intervention whilst juggling other commitments by working hours that suit me. It is a privilege being able to support each individual in an uplifting and compassionate way during the most distressing times of their lives.
Join our team
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
About the role
Alongside other Crisis Cafe/Helpline Coordinators, you will be a key member of the Crisis team, providing effective operational leadership delivering the Nightlight Crisis Café and Helpline Service.
Please see the Job Description for more information.
How to apply
To apply, please submit your CV and a supporting statement explaining why you’re right for the role. Be sure to include your contact details, home address, and whether you have a driving licence and access to a vehicle.
Submit your application to Jamira Ahmed (Crisis Operational Lead) at recruitment@hertfordshiremind.org
Please note, applications without a supporting/cover letter may not be considered.
Interviews will be held week commencing 27th July 2026.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.
In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
For details on how we handle your data, see our privacy policy