Crisis Café/Helpline Support Worker

Over the years, it has been a pleasure to support so many people and help them to a better place in their lives. I have been really lucky to be surrounded by wonderful colleagues, who through any challenge are always there with reassuring words, a chance to debrief and the offer of a cup of tea.

Join our team

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

About the role

To be a key member of the staff team delivering the Nightlight Mental Health Crisis Services. Taking part in a rota covering 7 days per week, ensuring the delivery of high-quality crisis support, and instilling Hertfordshire Mind Network’s values throughout the Crisis Cafe/Helpline services. Working closely with other staff such as the Service Manager, Team Leads, Coordinators, Support Workers and volunteers in order to ensure services are of the highest quality and to support the continued growth and development of the service.

Please see the Job Description for more information. 

How to apply

To apply, please submit your CV and a supporting statement explaining why you’re right for the role. Be sure to include your contact details, home address, and whether you have a driving licence and access to a vehicle.

Submit your application to Jamira Ahmed (Crisis Operational Lead) at recruitment@hertfordshiremind.org

Please note, applications without a supporting/cover letter may not be considered.

Interviews to be held early September at the Watford Wellbeing Centre. 

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

For details on how we handle your data, see our privacy policy 

  • Reference number 374
  • Responsible to Crisis Cafe/Helpline Coordinator
  • Working base Stevenage - expectation to travel across all Cafe sites where necessary (Watford, Stevenage, Ware and Hatfield)
  • Working hours 22.5hrs (3 evenings) or 30hrs (4 evenings) - 17:30 – 01:30, working across a 7-day flexible rota including some weekends
  • Rate of pay £26,000, increased to £26,775 following successful probation (pro-rata for part-time)
  • Closing date 21st August 2026
  • Interview date Early September, at Watford Wellbeing Centre
Job Description

Benefits

  • Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
  • Birthday leave day.
  • Cash plan health cover (after 6 months employment).
  • Eligibility for blue light card.
  • Employee Assistance Programme.
  • Ongoing training relevant to your role.